Return Policy
Return & Refund Policy (Stock Items)
At Universal Fireproof Door Co., Inc., we want you to be fully satisfied with your purchase. This policy applies to stock doors, frames, and hardware that are standard items (not custom-made).
Returns
You can return eligible stock items within 14 days of delivery if:
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The product is unused, uninstalled, and in its original packaging.
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You have received a Return Authorization (RA) from our team.
To start a return, email Sales@ufiredoor.com with your order number, product details, and reason for return. Once approved, we’ll send you return instructions and an RA number.
All returns must be received within 30 days of delivery.
Non-Returnable Items
We’re unable to accept returns on:
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Custom or made-to-order products
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Installed or modified items
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Products without original packaging or showing damage
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Final-sale or clearance items
Restocking Fee
All approved returns are subject to a 25% restocking fee. Additional fees may apply for repackaging or repairs if the product isn’t in resaleable condition.
Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect item or manufacturing defect).
Please inspect your order upon delivery — if the shipment arrives damaged, note it on the delivery receipt and contact us within 48 hours.
Refunds
Refunds are processed after the returned product passes inspection.
Please allow 10–15 business days after we receive your return for the refund to appear on your original payment method.
Shipping costs and restocking fees are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, contact Sales@ufiredoor.com within 48 hours of delivery and include photos of the issue. We’ll quickly review and arrange a replacement or repair if needed.
Contact Us
Universal Fireproof Door Co., Inc.
1171 Myrtle Avenue, Brooklyn, NY 11206
📧 Sales@ufiredoor.com
📞 (718) 455-8442
🌐 www.ufiredoor.com