Return & RefundPolicy
Returns on stock doors, frames and hardware are simple: request within 14 days, get your RA number, and ship it back unused in the original packaging. Here’s everything you need to know.
Four Simple Steps
This policy applies to stock doors, frames and hardware — standard items that are not custom-made.
Email us
Send your order number, product details and reason for return to sales@ufiredoor.com within 14 days of delivery.
Get your RA number
Once approved, we’ll email you return instructions and a Return Authorization (RA) number.
Ship it back
Return the item unused, uninstalled and in its original packaging. It must reach us within 30 days of delivery.
Get your refund
After the item passes inspection, your refund goes back to your original payment method in 10–15 business days.
Eligible for return
- Stock doors, frames and hardware (standard items)
- Unused and uninstalled
- In original packaging
- Approved with a Return Authorization (RA)
Not returnable
- Custom or made-to-order products
- Installed or modified items
- Products without original packaging or showing damage
- Final-sale or clearance items
The Fine Print
Restocking fee
All approved returns are subject to a 25% restocking fee. Additional fees may apply for repackaging or repairs if the product isn’t in resaleable condition.
Return shipping
Return shipping costs are the customer’s responsibility unless the return is due to our error — for example, an incorrect item or a manufacturing defect.
Refunds
Refunds are processed after the returned product passes inspection. Please allow 10–15 business days after we receive your return for the refund to appear on your original payment method. Shipping costs and restocking fees are non-refundable.
Damaged or defective items
Please inspect your order on delivery. If it arrives damaged, note it on the delivery receipt, then email sales@ufiredoor.com within 48 hours of delivery with photos of the issue. We’ll review it quickly and arrange a replacement or repair if needed.
Custom orders
Custom and made-to-order products are built to your specifications and are final sale — they can’t be returned or refunded. Double-check sizes, handing and hardware prep before you confirm a custom order.
Not Sure What You Need?Ask Before You Order.
Our team can confirm sizes, handing and hardware prep before you buy — so you get the right door the first time.