At UF Doors, we are committed to delivering high-quality fire-rated steel doors safely and efficiently to our customers. This Shipping & Delivery Policy explains how we handle order processing, shipping, and delivery.
1. Order Processing
- All orders are processed within [X business days] after payment confirmation.
- Custom or made-to-order doors may require additional manufacturing lead time (typically [X–X weeks], depending on specifications).
- You will receive an email confirmation with order details once your purchase is completed.
2. Shipping Methods
- We partner with reliable freight carriers and logistics providers to ensure safe transport of our products.
- Available shipping methods and costs will be displayed at checkout.
- For bulk or special orders, our team may contact you directly to arrange delivery.
3. Delivery Timeframes
- Standard delivery times vary depending on location and product availability. Estimated timelines will be provided at checkout.
- While we strive to meet estimated delivery dates, delays may occur due to carrier schedules, weather conditions, or supply chain factors beyond our control.
4. Shipping Rates
- Shipping charges are calculated based on weight, dimensions, and destination.
- Additional fees may apply for lift-gate service, inside delivery, or remote-area deliveries.
5. Risk of Loss & Damage
- Risk of loss or damage transfers to the customer once the order is shipped.
- Please inspect all deliveries immediately upon receipt.
- If your order arrives damaged or defective, you must notify us within [48 hours] with photos of the damage for claim processing.
6. Delivery Restrictions
- Deliveries are made to the shipping address provided at checkout.
- We cannot deliver to P.O. Boxes or unserviceable locations.
- It is the customer’s responsibility to ensure accessibility for delivery trucks.
7. International Shipping
- At this time, we [do/do not] offer international shipping.
- For bulk export orders, please contact us directly at [Insert Contact Email/Phone].
8. Order Tracking
- Once your order ships, you will receive tracking information via email.
- Tracking may take up to 24–48 hours to update after shipment.
9. Contact Us
For shipping inquiries, please contact:
UF Doors
Email: hello@UFDoors.com
Phone: 866.453.4748
Address: 4 Copley Place, 7th Floor, Boston,MA 6